Blow Me!

Today, I log onto my bank account to find a debit purchase of $59.88 from Yahoo Music. I thought, “Hmmm. That’s strange, I now have to pay for Yahoo Music when it’s included in my SBC DSL contract?” I signed into my email to look at all the ‘Changes to Your SBC DSL Account’ and found nothing in regards to Yahoo Music. So I called Yahoo to find out what was going on.

Me: Since when do I have to pay for Yahoo Music when it’s included in my DSL?

Yahoo: You have the basic service for free and you signed up for Yahoo Unlimited Music for $59.88 a year plus unlimited song downloads at only a cost to you of .99 per song. (She says this with the utmost unemotional robotic tone.)

Me: Wait, first of all, I never signed up for this. Second, I already have iTunes. Why would I pay sixty bucks a year in addition to .99 per song when I can just pay the buck for the song without a yearly fee? Do you catch my drift? I never signed up for this so please refund my account.

Yahoo: I’m sorry ma’am, our policy clearly states that there are no refunds for the Yahoo Unlimited Music. (She’s irritated with me)

Me: Yeah but that’s for people who signed themselves up for it; I never signed myself up. I want to talk to a manager please, I want my money back.

Yahoo: A manager is going to tell you the same thing; you will not get a refund. They will…(Now she’s just plain rude.)

Me: Transfer me to a manager please.

Yahoo: No. Like I said... (More rude.)

Me: Transfer me to a manager please.

Yahoo: If you don’t stop interrupting me…(Defensive rudeness.)

Me: Transfer me to a manager, NOW! (Now I hear background music.)

I wait fifteen minutes for a manager to pick up the line. What assholes. You know they make you wait purposely too. I explain everything all over again when the next girl picks up the line.

Manager: There’s nothing I can do about it. You should have read the policy, it states no refunds. (Monotone voice.)

Me: Like I said before, HAD I SIGNED UP FOR THIS MYSELF I WOULD KNOW THAT!

Manager: Ma’am if you continue to yell at me in an inappropriate manner, I will terminate this conversation. (Do not disrespect my authori-tay!)

Me: I wouldn’t have to yell if you’d just listen to what I am saying. I will repeat myself one more time. It’s not possible that I signed up for this because I wouldn’t sign up for something that is already provided to me for free by my DSL and the fact that I already have iTunes.

Manager: My records say you did. (Accusingly)

Me: Yeah well, your records are wrong and they also coordinate with SBC. You know, SBC/Yahoo? How do I know that Yahoo didn’t just decide to sign me up for it? You apparently have the same exact information that SBC has and not to mention, SBC is the ONLY bill I pay with my Platinum Visa. Now, YOU TELL ME WHAT’S UP! How do you explain that? I want a name and an email address or number where I can reach a District Manager at. I will get that refund and I am reporting this company for fraud.

Manager: I don’t have to give you anything. (Dumb white bitch. If she were here, I’d slap da ho.)

Me: Give me the name of your District Manager, please. *Click*

She hung up on me.

Whenever I call Verizon, Comcast, Capital One, SBC, or in this case Yahoo, I reach a black female 80% of the time. 96% of those 80% are rude and refuse to listen to anything when it comes to refunding money or a complaint. So, I kept calling Yahoo back until I reached someone other than a black female and by my tenth call, I got an Indian female. I got my refund. She was really nice and I enjoyed talking with her.

The point to this story is, and I don’t want to offend black women out there unless of course you are one of those who has an attitude from the above mentioned companies:

WHAT THE FUCK IS UP WITH YOU FUCKING WOMEN????? WHY ARE YOU CONSISTENTLY RUDE AND LACK ANY COMPASSION FOR STRUGGLING AND FRUSTRATED CUSTOMERS???????

NOT TO MENTION. YAHOO - YOU SUCK TOO!